Terms of Service

These Terms of Service (“Terms”) govern access to hubpitch.ai, app.hubpitch.ai, and the Hubpitch platform operated by Hubpitch UG (haftungsbeschränkt) in formation (“Hubpitch”, “we”, “us”).

By creating an account, booking a demo, or using the service, you agree to these Terms. If you use Hubpitch on behalf of a company or other organization, you represent that you have authority to bind that organization.

If you do not agree, do not use the service.

Hubpitch is a business-to-business outbound workspace. Depending on your plan and configuration, the platform may include:

• Lead management, CSV import, search, and lead-level privacy controls
• Campaign orchestration, visual sequence flows, and send scheduling
• Personalized landing pages and page engagement analytics
• Outbound email, shared inbox workflows, reply handling, and suppression management
• Sending identities, domain setup, deliverability guardrails, and diagnostics
• AI-assisted drafting, personalization, embeddings, and in-product assistants
• Workspace administration, member roles, billing, audit activity, and data-export tooling
• REST API and outbound webhooks on eligible plans

• The service is intended for businesses and professional users only, not consumers
• You must provide accurate registration information and keep it current
• You are responsible for safeguarding credentials and for all activity under your account and workspace
• You must ensure workspace members use Hubpitch in line with these Terms and applicable law
• We may suspend or terminate access for violations, security risk, or non-payment

You may use Hubpitch only for lawful B2B outbound sales and related workflows. You are solely responsible for the content you send, the leads you upload, and the pages you publish.

• Do not send unlawful, deceptive, harassing, or unsolicited messages without a valid legal basis
• Do not violate anti-spam, marketing, privacy, or electronic communications laws applicable to you or your recipients
• Do not upload or process data you are not authorized to use
• Do not attempt to probe, scan, disrupt, or circumvent security, rate limits, or plan entitlements
• Do not transmit malware, phishing content, or abusive material
• Do not resell, sublicense, or misuse Hubpitch infrastructure except as expressly permitted
• Do not use the service to send to purchased lists, scraped addresses, or recipients who have opted out

You retain ownership of the data you upload or generate in your workspace, subject to our rights to host, process, back up, and display it as needed to provide the service.

For lead and prospect data processed on your behalf, you are typically the data controller and Hubpitch acts as a processor. Our Privacy Policy describes how personal data is handled. A DPA under Article 28 GDPR is available on request for business customers.

• Use workspace export tools for GDPR access requests where appropriate
• Use lead-level export and erasure tools, or contact support, for deletion workflows
• Do not upload special categories of personal data unless you have assessed the risk and have a lawful basis to do so

AI-generated drafts, page content, and assistant responses are provided for productivity support only. You must review outputs before sending or publishing.

AI usage is subject to plan limits and token accounting. We may throttle, suspend, or disable AI features to protect service quality, cost discipline, or security.

You must not use AI features to generate unlawful content or to process data you are not permitted to share with AI subprocessors.

Paid plans, usage limits, and feature entitlements are described on our pricing page and in the product. Prices are shown in net EUR unless stated otherwise.

• Starter, Growth, Scale, and Enterprise tiers include different limits for leads, emails, AI tokens, seats, workspaces, domains, and audit retention
• Subscriptions renew according to the billing interval selected unless cancelled
• VAT or other applicable taxes may be added at checkout based on your billing country; valid EU B2B VAT IDs may qualify for reverse-charge treatment
• Failure to pay may result in suspension or downgrade
• AI token packs and add-ons, where offered, are governed by the terms shown at purchase

Hubpitch relies on third-party providers for hosting, email delivery, AI, payments, and monitoring. Your use of the service may therefore depend on those providers’ availability and policies.

If you connect external systems through APIs, webhooks, or integrations, you are responsible for the security of your credentials and for lawful use of those integrations.

Hubpitch and its licensors own the platform, software, branding, documentation, and underlying technology. These Terms do not transfer any ownership rights to you.

You grant Hubpitch the rights necessary to host, process, transmit, and display your content solely to provide and improve the service.

Each party may receive non-public information from the other. You agree not to misuse Hubpitch confidential information, including non-public product details, security information, or pricing made available under NDA or beta access.

The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that outbound messages will be delivered, opened, replied to, or free of spam filtering. Deliverability depends on recipient infrastructure, list quality, domain reputation, and your compliance practices.

To the maximum extent permitted by law, Hubpitch will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity.

Our aggregate liability arising out of or relating to the service will not exceed the greater of (a) the fees paid by you to Hubpitch for the service in the twelve months before the event giving rise to the claim, or (b) EUR 100, except where liability cannot be limited under applicable law.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

You will defend and indemnify Hubpitch against claims, damages, and costs arising from your content, your outreach, your lead data, your violation of these Terms, or your violation of applicable law, except to the extent caused by Hubpitch’s intentional misconduct or negligence.

• These Terms apply for as long as you access or use the service
• You may stop using the service at any time; paid subscriptions should be cancelled through billing settings where available
• We may suspend or terminate access immediately for material breach, security risk, abuse, or legal requirement
• Workspace owners may request workspace deletion through in-product controls, subject to any grace period shown in the product
• Upon termination, your right to use the service ends. We may retain or delete data in line with our Privacy Policy and legal obligations

These Terms are governed by the laws of Germany, excluding conflict-of-law rules.

If you are a business customer, the courts of Hamburg, Germany shall have exclusive jurisdiction for disputes arising out of or relating to these Terms, unless mandatory law provides otherwise.

We may update these Terms to reflect product, legal, or operational changes. We will post the revised version on hubpitch.ai/terms and update the “Last updated” date. Material changes may also be communicated through the product or by email where appropriate.

Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires explicit consent.

Questions about these Terms: contact@hubpitch.ai

Postal address: Hubpitch UG (haftungsbeschränkt) in formation, Forsmannstraße 22A, 22303 Hamburg, Germany.